Important note on product packaging:
All products we sell on QueenCatAdultToys.com online store are brand new. Unfortunately, some of the items we purchase from distributors and manufacturers arrive with damages to the packaging which are normally caused by mishandling during the transition. We do not consider the packaging damages as defect, and items with damaged packaging are not subject to defective exchange or return.
If you received an incorrect item, we will gladly replace it with a correct item.
We will not accept return or exchange for any other reasons.
Please consider carefully before placing your orders.
Please contact us to receive the authorization number and return instructions.
Please do not attempt to return without contacting us first.
We will pay for the return shipping costs only if the return is a result of our error.
If the purchased items were returned to us due to undeliverable address or unclaimed, there will be 30% restocking fee. We will not refund shipping fees.
- We at QueenCatAdultToys.com assure you that any information given to us is very secure. All information at that point is only shown to our administrators who then use that information for ordering and verification purposes.
- Any information given to us is never sold, traded, loaned or shared with any third parties besides the issuing bank of the credit card used to purchase for verification purposes only.
- We use encryption software for all data put into our customers on our site. You must be aware that when you click on hyperlinks and/or banners of third party websites, you are governed under the privacy practices and policies of that website. Once in a foreign webpage, we are not liable for the actions of that party.
- When placing an order with us your personal and financial information is encrypted on our website using the best encryption software SSL (secure socket layer) and you are on a secure site.
- While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline.